Get Help When You Need It
Our AI-powered support team is here to help you succeed. Find answers, get assistance, and unlock the full potential of your digital transformation journey.
Choose Your Support Channel
Multiple ways to get help, tailored to your needs and urgency
Live Chat
Get instant help from our AI-powered support team
Phone Support
Speak directly with our technical specialists
Community Forum
Connect with other users and share solutions
System Status
Real-time status of all Aivance Digital services
Self-Service Resources
Comprehensive resources to help you get the most out of our AI-powered solutions
Documentation
Comprehensive guides and API references
Video Tutorials
Step-by-step video guides for common tasks
Code Examples
Ready-to-use code snippets and samples
Downloads
SDKs, tools, and software packages
Support Plans
Choose the support level that matches your business needs
- Email support
- Community forum access
- Documentation & guides
- Basic troubleshooting
- Priority email support
- Phone support
- Live chat access
- Advanced troubleshooting
- Custom integrations help
- Dedicated support manager
- 24/7 phone & chat support
- On-site consultation
- Custom development support
- SLA guarantees
Create Support Ticket
Can't find what you're looking for? Submit a support ticket and our team will help you.
Frequently Asked Questions
Find answers to common questions about our AI-driven digital transformation services
Begin by exploring our documentation and tutorials. For personalized guidance, contact our support team or schedule a consultation. We offer comprehensive onboarding support to ensure smooth implementation of our AI-powered solutions.
We offer multiple support channels including 24/7 live chat, phone support during business hours, email support, and an active community forum. Enterprise clients also get dedicated support managers.
Response times vary by support plan: Basic (24-48 hours), Professional (4-8 hours), Enterprise (< 2 hours). Live chat provides immediate responses 24/7.
Yes, we maintain comprehensive documentation with 200+ articles, 50+ video tutorials, and 100+ code examples. Our resources cover everything from basic setup to advanced AI integrations.
Absolutely! You can upgrade your support plan anytime through your account dashboard or by contacting our support team. Changes take effect immediately upon confirmation.
Our Professional and Enterprise support plans include assistance with custom integrations and development. We can also provide dedicated development resources for complex customizations.
Still have questions? Let's accelerate your digital transformation together.